Fairfax Promo and its affiliate companies have over 10 years of experience in the promotional product industry, offering a vast inventory and first-class imprinting services with free printing and shipping across the USA. We are a family-owned business that prioritizes personalized service and understand the needs of our customers. We specialize in out of the box tech products and are constantly evolving to meet market demands, making us a top choice for promotional product needs.
Welcome to our Store, where you can get all sorts of smart technology gifts for you, family, friends, employees.
Our current turnaround time is about 1-4 business days. Shipping times within the US takes about 3 - 6 days. If you would like to rush your bulk order, please contact us. We are very fast to respond.
OFFICE HOURS: Monday - Saturday 9am - 5pm EST. Please note if you message outside of these hours you may not receive a reply until the next business day.
Please read the full description of items before purchasing so you know exactly what to expect in size, colors and quality.
United States Shipping:
- All Shipping is done through USPS First Class Mail or USPS Priority Mail. You will receive a notification from Etsy once your order has been shipped. All shipping dates are to be treated as estimates and not guarantees.
International Shipping:
- Some countries require USPS to transfer your package to a local courier - so your package may take anywhere from 8-10 weeks to arrive. All shipping dates are to be treated as estimates and not guarantees.
- Please be aware that as the buyer you are responsible for all customs, duties, taxes, or fees incurred by your COUNTRY'S import policies. Please read our General Information guide lines.
GENERAL INFORMATION
CORPORATE LEGAL RESPONSIBILITY
Fairfax Promo and its manufacturers are required to comply with all relevant national, state, provincial, and local laws and regulations, industry minimum standards, UN Conventions, and any other statutory requirements that are more stringent with regards to product safety, employment, and manufacturing. This ensures that all business activities are conducted in a legally compliant and responsible manner.
DISCRIMINATION POLICY
Fairfax Promo has a zero-tolerance policy for discrimination based on personal characteristics such as gender, age, religion, race, caste, social background, disability, ethnic and national origin, nationality, membership in workers’ organizations, political affiliation, sexual orientation, or any other characteristic. This policy applies to all aspects of employment, including hiring, training, promotion, termination, and retirement.
CANCELATION CHARGES
If an order is cancelled during production, Fairfax Promo will charge for the work completed up to the point of cancellation. Additionally, if the item is embroidered, an additional charge of $100.00 will be added.
CHANGES TO AN ORDER
Fairfax Promo requires that any changes made to an order over the phone after it has been received at the factory must be confirmed in writing via email. Customers should note that changes may cause delays in shipments and additional charges may apply.
TRADEMARK LAWS
Fairfax Promo assumes that all artwork submitted for reproduction in producing an order was submitted in full compliance with the laws governing copyright, trademarks, and other related laws. By placing an order, purchasers agree not to hold Fairfax Promo responsible for any damages, costs, and/or expenses that may arise under these laws as a consequence of the use of said artwork.
CREDIT CARD PAYMENTS
Fairfax Promo assesses a credit card surcharge fee of 3% on all credit card payments. This fee will not be imposed on payments made via ACH, Wire, Check, Credit Memos, or other accepted payment methods.
DISCLAIMER
Fairfax Promo cannot guarantee the continuity of shade, color, size, texture, or construction of finished goods from lot to lot due to variances of materials and other circumstances beyond their control. Manufacture tolerances may also cause acceptable variations in dimensions depending on the product. Fairfax Promo is not responsible for delays due to acts of God, material shortages, shipping, or customs interventions.
PRODUCTION
The normal production time for standard 1 color Pad-Printed, Laser Engraved and Silk-Screened items is approximately 1-3 business days upon proof approval. Multi-Color Pad-Print, Silk-Screen, Debossed and Embroidered items take approximately 5-8 business days upon proof approval, while 4 Color Process Printed items take 10-12 business days upon proof approval. These timelines are based on normal production schedules and are subject to change based on capacity at the time of production. Note that these timelines are guidelines only.
RETURNS
Prior to returning merchandise for any reason, an email confirmation must be obtained, or the Receiving Department will not accept the return shipment. Returns must be shipped within 7 days of purchase, and once items are personalized, decorated, no returns will be accepted.
